What are the new categories of workers (as opposed to the old categories of blue-collar and white-collar workers)? What do workers in the new categories do?
Three new categories:
Routine production worker - e.g., data processors, payroll clerks, and factory workers
In-person service worker -e.g., janitors, hospital attendants, taxi drivers
Symbolic Analysts - e.g., software engineers, management consultants, and strategic planners
Employees in all three categories may use computers and the internet for their jobs, but the first to make use in routine ways such as inventory checks and ordering products, while the last group uses ICT to conduct analysis and interpretation of data, creation of new knowledge, international communication and collaboration, and the development of complex media products.
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